2. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Project Details: Information related to your architectural projects, including property details and design preferences.
• Communication Records: Correspondence between you and us, including emails and meeting notes.
• Website Usage Data: Information about your visits to our website, including IP address, browser type, and pages accessed.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide architectural services and manage client relationships.
• Communication: To respond to inquiries, provide information about our services, and manage project communications.
• Marketing: To inform you about news, events, or services that may interest you, provided you have consented to receive such information.
• Website Improvement: To analyse website usage and improve our online presence.

4. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests in providing and promoting our services, except where such interests are overridden by your rights and interests.
• Consent: Where you have provided consent, we rely on this basis for processing. You have the right to withdraw consent at any time.

5. Data Sharing

We may share your personal data with:

• Service Providers: Third-party service providers who assist us in delivering our services, subject to appropriate confidentiality obligations.
• Legal Obligations: Regulatory authorities or law enforcement agencies, if required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Access: To request a copy of the personal data we hold about you.
• Rectification: To request correction of inaccurate or incomplete data.
• Erasure: To request deletion of your personal data, subject to certain conditions.
• Restriction: To request restriction of processing under certain circumstances.
• Data Portability: To receive your data in a structured, commonly used format.
• Objection: To object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

O2i Design Ltd
Bank Chambers
Cheapside
Langport
Somerset
TA10 9PD
Email: [email protected]
Phone: +44 (0)1458 253050

11. Complaints

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/
Phone: 0303 123 1113